Shipping policy

hank you for shopping with Aura G. We aim to deliver your order safely and as quickly as possible.

Order Processing

Orders are typically processed within 1–2 business days after payment is confirmed.
Orders are not processed on Sundays or public holidays.

Delivery Time

Estimated delivery time is 5–7 business days after dispatch.
Delivery times may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, tracking details will be shared with you through the contact information provided during checkout, whenever available.

Delivery Issues

Please ensure that your shipping address and contact number are correct when placing your order. Aura G is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

If your package arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging so we can review the issue.